Part One
Terms & Conditions of Website Use
Welcome to grandlinemarketing.com. These Terms and Conditions govern your use of our website located at https://grandlinemarketing.com. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.
1. User Obligations
1.1.
You must be at least 18 years old to use our website and services.
1.2.
You are responsible for ensuring that all information you provide to us through the Website is accurate, current, and complete.
1.3.
You are responsible for maintaining the confidentiality of any account credentials or access information associated with your use of our services.
2. Acceptable Use
2.1.
You agree not to use our website for any illegal or unauthorized purpose, including but not limited to violating any applicable laws, regulations, or third-party rights.
2.2.
You may not engage in any activity that interferes with, disrupts, or impairs the operation of our website, servers, or networks connected to our website.
2.3.
You may not attempt to gain unauthorized access to any portion of the website, other accounts, or any related systems or networks.
2.4.
You may not use automated means, such as bots or scrapers, to access or collect information from the website without our prior written consent.
3. Intellectual Property
3.1.
All content on our website — including text, graphics, logos, images, and software — is owned by Grand Line Marketing or its licensors and is protected by applicable intellectual property laws.
3.2.
You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on our website without prior written permission from Grand Line Marketing.
4. Limitation of Liability
4.1.
Our website is provided "as is" and we make no representations or warranties of any kind, express or implied, regarding the operation or content of the website, including its accuracy, completeness, or fitness for any particular purpose.
4.2.
We are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of, or inability to use, our website or any content thereon, even if we have been advised of the possibility of such damages.
5. Privacy Policy
Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data when you use our website. By using our website, you acknowledge and agree to the practices described in our Privacy Policy.
6. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada.
7. Changes to Terms
We may update these Terms and Conditions from time to time. We will notify you of any significant changes by posting the new terms on our website and updating the "Last Updated" date at the top of this page. Your continued use of our website after such changes constitutes your acceptance of the new terms. We encourage you to review this page periodically.
8. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Grand Line Marketing
Email: admin@grandlinemarketing.com
Website: https://grandlinemarketing.com
Location: Metro Vancouver, British Columbia, Canada
Part Two
Terms & Conditions for Doing Business With Us
1. Definitions
1.1.
"Agreement" refers to these Terms and Conditions, together with any applicable service proposal, scope of work, or separate written agreement entered into between the parties.
1.2.
"Client" refers to any business or individual entering into a service agreement with Grand Line Marketing.
1.3.
"Services" refers to the Meta advertising management, paid social strategy, creative development, funnel building, and related marketing services provided by Grand Line Marketing as described on its website or in a separate Agreement.
1.4.
"Effective Date" refers to the date on which this Agreement becomes effective between the parties, as indicated in the applicable service proposal or onboarding documentation.
2. Service Agreement
2.1.
The specific terms, scope, deliverables, and fees for the Services provided will be set forth on Grand Line Marketing's website or in a separate written Agreement or proposal provided to the Client prior to commencement.
2.2.
The Client agrees to comply with all applicable terms and conditions for using the Services, including providing timely access to advertising accounts, creatives, and information reasonably required by Grand Line Marketing to perform the Services.
2.3.
Grand Line Marketing reserves the right to decline or discontinue Services to any Client at its sole discretion, including where the Client's business, offer, or advertising practices are found to be inconsistent with Meta's advertising policies or applicable law.
3. Intellectual Property
3.1.
All intellectual property rights in the Services, including strategies, frameworks, methodologies, templates, and proprietary processes developed by Grand Line Marketing, are owned by Grand Line Marketing or its licensors.
3.2.
The Client is granted a limited, non-exclusive, non-transferable licence to use campaign assets and deliverables created specifically for their account during the term of the Agreement. This licence does not extend to Grand Line Marketing's underlying processes, frameworks, or methodologies.
3.3.
The Client warrants that any materials, content, images, copy, or data they provide to Grand Line Marketing for use in campaigns do not infringe any third-party intellectual property rights and comply with Meta's advertising policies.
4. Term and Termination
4.1.
Term.
This Agreement will be effective as of the Effective Date and shall remain in effect as long as there is an active engagement or subscription. Monthly retainer engagements will renew automatically on a monthly basis unless terminated in accordance with this Agreement.
This Agreement will be effective as of the Effective Date and shall remain in effect as long as there is an active engagement or subscription. Monthly retainer engagements will renew automatically on a monthly basis unless terminated in accordance with this Agreement.
4.2.
Termination for Cause.
Either party may terminate this Agreement immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within 30 days of receiving written notice of the breach.
Either party may terminate this Agreement immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within 30 days of receiving written notice of the breach.
4.3.
Effect of Termination.
Upon termination of this Agreement, Grand Line Marketing will cease performing Services and will return access to any advertising accounts belonging to the Client. Termination will also terminate any active subscriptions or retainer arrangements unless otherwise agreed upon in writing.
Upon termination of this Agreement, Grand Line Marketing will cease performing Services and will return access to any advertising accounts belonging to the Client. Termination will also terminate any active subscriptions or retainer arrangements unless otherwise agreed upon in writing.
4.4.
Obligations on Termination.
Upon termination, each party must: stop using and return or destroy all Confidential Information belonging to the other party; delete all Confidential Information within 30 days of termination, except where legally required to retain it or for standard backup purposes; and settle any outstanding payments or obligations immediately.
Upon termination, each party must: stop using and return or destroy all Confidential Information belonging to the other party; delete all Confidential Information within 30 days of termination, except where legally required to retain it or for standard backup purposes; and settle any outstanding payments or obligations immediately.
5. Payment and Invoicing
5.1.
Services.
Management fees and service fees are set forth on Grand Line Marketing's website or in a separate written Agreement or proposal. For ongoing monthly retainer engagements, fees are due on the Effective Date and on the same date of every 30 days thereafter.
Management fees and service fees are set forth on Grand Line Marketing's website or in a separate written Agreement or proposal. For ongoing monthly retainer engagements, fees are due on the Effective Date and on the same date of every 30 days thereafter.
5.2.
Ad Spend.
Meta advertising spend (the budget deployed directly on Facebook and Instagram platforms) is separate from Grand Line Marketing's management fees. Ad spend is paid directly by the Client to Meta and is not held, managed, or guaranteed by Grand Line Marketing. Grand Line Marketing is not liable for any charges arising from the Client's advertising account.
Meta advertising spend (the budget deployed directly on Facebook and Instagram platforms) is separate from Grand Line Marketing's management fees. Ad spend is paid directly by the Client to Meta and is not held, managed, or guaranteed by Grand Line Marketing. Grand Line Marketing is not liable for any charges arising from the Client's advertising account.
5.3.
Taxes.
The Client is responsible for all applicable taxes, duties, or levies arising from or in connection with the Services as required by applicable law.
The Client is responsible for all applicable taxes, duties, or levies arising from or in connection with the Services as required by applicable law.
5.4.
Refund Policy.
All management fees and service payments are non-refundable and non-creditable, except where expressly stated in a separate written agreement. Grand Line Marketing does not issue refunds based on advertising performance, campaign results, or return on ad spend.
All management fees and service payments are non-refundable and non-creditable, except where expressly stated in a separate written agreement. Grand Line Marketing does not issue refunds based on advertising performance, campaign results, or return on ad spend.
6. Representations and Warranties
6.1.
Grand Line Marketing.
Services will be performed in a professional and workmanlike manner consistent with industry standards for Meta advertising management.
Services will be performed in a professional and workmanlike manner consistent with industry standards for Meta advertising management.
6.2.
Client.
The Client warrants that it has full legal authority to enter into this Agreement, that all information and materials provided to Grand Line Marketing are accurate and lawful, that its business operations and advertising offers comply with Meta's advertising policies and all applicable laws, and that it has the right to grant Grand Line Marketing access to any advertising accounts provided.
The Client warrants that it has full legal authority to enter into this Agreement, that all information and materials provided to Grand Line Marketing are accurate and lawful, that its business operations and advertising offers comply with Meta's advertising policies and all applicable laws, and that it has the right to grant Grand Line Marketing access to any advertising accounts provided.
No Guarantee of Results. Grand Line Marketing does not guarantee any specific advertising results, revenue outcomes, return on ad spend, number of leads, bookings, or any other performance metric. Advertising performance is subject to numerous factors outside of Grand Line Marketing's control, including Meta platform algorithm changes, market conditions, audience behaviour, the quality of the Client's offer, pricing, and broader economic conditions. Past results for any client do not guarantee future performance.
7. Confidentiality
7.1.
Disclosure.
Both parties acknowledge that in the course of this Agreement, each may disclose to the other certain confidential and proprietary information ("Confidential Information") necessary for fulfilling the obligations of this Agreement, including but not limited to business strategies, advertising account data, campaign performance data, client lists, and financial information.
Both parties acknowledge that in the course of this Agreement, each may disclose to the other certain confidential and proprietary information ("Confidential Information") necessary for fulfilling the obligations of this Agreement, including but not limited to business strategies, advertising account data, campaign performance data, client lists, and financial information.
7.2.
Confidential Treatment.
Each party agrees to hold the other's Confidential Information in strict confidence and not to disclose or use such information outside the scope of this Agreement without prior written consent from the disclosing party.
Each party agrees to hold the other's Confidential Information in strict confidence and not to disclose or use such information outside the scope of this Agreement without prior written consent from the disclosing party.
7.3.
Allowances.
These confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is required to be disclosed by law or court order, provided the receiving party gives prompt written notice to the disclosing party where permitted.
These confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is required to be disclosed by law or court order, provided the receiving party gives prompt written notice to the disclosing party where permitted.
8. Privacy and Security
Grand Line Marketing will implement commercially reasonable technical and organisational measures to safeguard Client Data against unauthorized access, use, or disclosure, and will only use Client Data to fulfil its obligations under this Agreement. Grand Line Marketing's full data practices as they apply to website visitors and prospects are described in its Privacy Policy.
9. Indemnification and Limitation of Liability
9.1.
Indemnification.
Each party will indemnify, defend, and hold harmless the other party and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) the indemnifying party's negligence or wilful misconduct; (b) any material breach of this Agreement by the indemnifying party; or (c) any violation of applicable law by the indemnifying party.
Each party will indemnify, defend, and hold harmless the other party and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) the indemnifying party's negligence or wilful misconduct; (b) any material breach of this Agreement by the indemnifying party; or (c) any violation of applicable law by the indemnifying party.
9.2.
IP Infringement.
Grand Line Marketing will indemnify the Client against third-party claims alleging that the Services themselves infringe a third party's intellectual property rights, provided that such infringement is not caused by content, materials, or instructions provided by the Client.
Grand Line Marketing will indemnify the Client against third-party claims alleging that the Services themselves infringe a third party's intellectual property rights, provided that such infringement is not caused by content, materials, or instructions provided by the Client.
9.3.
Limitation of Liability.
To the maximum extent permitted by applicable law, Grand Line Marketing's total aggregate liability to the Client for any and all claims arising out of or relating to this Agreement shall be limited to the total fees paid by the Client to Grand Line Marketing in the six (6) months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, Grand Line Marketing's total aggregate liability to the Client for any and all claims arising out of or relating to this Agreement shall be limited to the total fees paid by the Client to Grand Line Marketing in the six (6) months immediately preceding the event giving rise to the claim.
In no event shall Grand Line Marketing be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, even if Grand Line Marketing has been advised of the possibility of such damages and regardless of the theory of liability.
10. Miscellaneous
10.1.
Relationship of Parties.
Grand Line Marketing is an independent contractor. Nothing in this Agreement creates, or shall be construed to create, an employment relationship, partnership, joint venture, or agency relationship between the parties.
Grand Line Marketing is an independent contractor. Nothing in this Agreement creates, or shall be construed to create, an employment relationship, partnership, joint venture, or agency relationship between the parties.
10.2.
Notices.
All formal notices required or permitted under this Agreement must be in writing and delivered to the contact information provided by each party at the time of engagement, or as subsequently updated in writing.
All formal notices required or permitted under this Agreement must be in writing and delivered to the contact information provided by each party at the time of engagement, or as subsequently updated in writing.
10.3.
Amendments.
This Agreement may only be amended or modified by a written document signed by authorized representatives of both parties.
This Agreement may only be amended or modified by a written document signed by authorized representatives of both parties.
10.4.
Force Majeure.
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay is caused by events beyond its reasonable control, including natural disasters, acts of government, changes to advertising platform policies, or widespread internet outages.
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay is caused by events beyond its reasonable control, including natural disasters, acts of government, changes to advertising platform policies, or widespread internet outages.
10.5.
Assignment.
The Client may not transfer or assign any of its rights or obligations under this Agreement to any third party without Grand Line Marketing's prior written consent. Grand Line Marketing may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.
The Client may not transfer or assign any of its rights or obligations under this Agreement to any third party without Grand Line Marketing's prior written consent. Grand Line Marketing may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.
10.6.
No Waiver.
Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party's right to enforce such provision or any other provision in the future.
Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party's right to enforce such provision or any other provision in the future.